FAQ

SHIPPING POLICY

All of our cases are produce as soon as an order comes in. The production time for your order will vary between 1 to 3 working days. Once completed, we will ship your order via your selected shipping method.

Once your item(s) leave our facility, you will receive a USPS tracking number. USPS shipping time will vary between 2-6 business days. 

Your tracking number will be included in your confirmation email. You can also log in to your account to check the status of your order.

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that USPS is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you hangning!

RETURNS AND EXCHANGES

We believe that we have some of the best quality phone cases out there, so we are not afraid to offer you a lifetime warranty on all our cases! If your case breaks or the image starts fading away, even if it's in 5 years from now, get in touch with us and we'll exchange it for free! 

Note that all exchanges will be for the same design and phone type. 

Refund will be issued once the returned product arrives at our facility. Please allow up to 48 hours for your refund to be processed by your bank.

If your product arrives damaged, we’ll exchange it right away at our cost. If you made a mistake in your order, send it back, and we’ll exchange it once it arrives at our facility.

If you need to return your product, please first get in touch with our customer service at info@kasemedesign.com. Our team will provide you with the necessary information to return your order. 

Unfortunately all custom products sales are final. Please make sure you order the right case for your device and that the submitted image(s) are high quality! 

GENERAL QUESTIONS

No, the rubber of the Tough Case will not fit inside the Slim Case. Each option has a different shape and cannot be used with one another.

If you made a mistake in your order, please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for USPS to return your order to us so that we can resend it to the correct address.

All our products are made in Canada. We use premium materials to ensure you get the best of both worlds: design and quality!

We send all our gift cards via email. You can then print out the specially formatted email to give as a gift to your friends or loved ones.

Not all phones are compatible with our charger. We use QI technology to charge your device, so make sure your phone is compatible!

A simple Google search will tell you if your phone allows wireless charging.

No! Our skins are designed with a special adhesive that will not leave any residue when you'll want to take it off.

Our tough case is made of a 2 layer build for extra shock resistance! You can find more information below any products on their product's page!