All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Our shipping rates
Our shipping rates are decided according to your delivery area and the items you have in your cart. We have preferential rates with Canada Post, GLS, Nationex and Purolator.
Our shipping delays
Delivery times depend on the selected products and the chosen shipping provider. Since we print your cases on demand, standard orders require 3 to 6 business days for production. Once your order is ready, shipping typically takes between 3 to 6 business days.
For express orders, production takes 2 to 4 business days, with delivery within 1 to 2 business days in Canada.
Please note that MacBook skins and iPad Folio cases may require slightly longer production times. For full details on delivery times, please refer to the following page.
Can I change my model after I have placed my order?
You can change the model of your device (phone, iPad, etc.) if you made a mistake. Modifications are possible as long as your order has not yet been shipped (before you receive the shipping confirmation email). To request a change, simply contact us via the live chat on our website or through Messenger on Facebook.
Is it possible to make an exchange?
It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.
As a Certified B Corp, our commitment to environmental sustainability is at the heart of our mission. We choose to adopt business practices that minimize our impact on the planet, whether it is through the use of renewable energy sources to power our operations, the reduction of our waste, the use of responsible materials or through our rigorous selection of suppliers who share our environmental values.
Furthermore, we intently work to establish a culture of environmental responsibility within our company, as well as externally, by raising awareness and educating our employees, suppliers and customers on the importance of sustainability.
Our tree plantation
For three years, we have had the pleasure of working with Ecologi, a non-profit organization, in our pursuit of a better world. Each year, we continue to allocate 3% of our net annual profits to plant trees in order to offset a portion of our carbon emissions. You can have a look at our forest by visiting our Ecologi profile.
Why are we planting trees?
Trees purify the air and water, giving way to cleaner natural habitats as well as increasing biodiversity. They also contribute to our own health and well-being, in addition to creating jobs with a powerful social impact. It’s partly thanks to you if today, we’re able and proud to support Ecologi in their mission to create a better world.
Our cases and packaging
Ensuring the durability of your phone case largely depends on the quality of the materials used in its construction. That's why we have transitioned to using specific components that enable us to produce phone cases that are 100% recyclable.
Some of our products, like our Clear cases, are GRS certified and are crafted from up to 80% recycled materials. Furthermore, our team is diligently working to establish a circular economy program for all our products.
Since 2019, our KaseMe products have been packaged with envelopes that are 100% recyclable and biodegradable. All paper used for our packaging is sourced from FSC-certified forests, indicating responsibly managed, renewable forests. Furthermore, our new pouches are crafted from canvas material and can serve multiple purposes!
Local suppliers and transportation
We make it our duty to support local businesses and expertise by prioritizing suppliers from the area for all our purchases. By doing so, we help reduce the pollution caused by the transportation of goods and contribute to a strong local economy.
If the use of a local supplier isn’t possible, KaseMe commits to prioritize using sea rather than air transportation. Consequently, we are significantly reducing our carbon footprint, thereby preserving our planet’s natural wonders while building a more sustainable future for the generations to come.
