All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Our shipping rates
Our shipping rates are decided according to your delivery area and the items you have in your cart. We have preferential rates with Canada Post, GLS, Nationex and Purolator.
Our shipping delays
Delivery times depend on the selected products and the chosen shipping provider. Since we print your cases on demand, standard orders require 3 to 6 business days for production. Once your order is ready, shipping typically takes between 3 to 6 business days.
For express orders, production takes 2 to 4 business days, with delivery within 1 to 2 business days in Canada.
Please note that MacBook skins and iPad Folio cases may require slightly longer production times. For full details on delivery times, please refer to the following page.
Can I change my model after I have placed my order?
You can change the model of your device (phone, iPad, etc.) if you made a mistake. Modifications are possible as long as your order has not yet been shipped (before you receive the shipping confirmation email). To request a change, simply contact us via the live chat on our website or through Messenger on Facebook.
Is it possible to make an exchange?
It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.
Introducing our iPhone camera lens protectors, designed to provide ultimate protection without compromising image quality.
Planting Trees
Every purchase supports our goal of planting more trees each year. Through many initiatives here at KaseMe, we strive towards a greener future for the generations to come.
FAQ
How to remove the camera lens protector? Use Your Fingers or a small tool: Gently try to pry the protector off from the edge. Be Gentle! Throughout the process, be careful not to bend or scratch the camera lens itself. Single-use product, it cannot be reapplied once removed.
Do you accept returns? This product is sold "as is" and carries no warranty. This means once you purchase this item, it cannot be returned or exchanged for a refund, replacement, or store credit unless the item is defective upon arrival. If there is anything wrong with your order, please get in touch with us at info@kasemedesign.com. Our amazing team will take care of you!
Please checkout our FAQ for more information about our products, policy and our brand!